Frequently Asked Questions

How do I book an appointment?

If you are a new client, please go to the contact page for more information. Or email: stonebridgecounselling@gmail.com and we will set up a free 15-20 zoom consultation.

If you are a returning client go to the booking page to find the next available appointment, and/or put yourself on my waitlist.

What are your fees and how can I pay?

As of January 1, 2025 my rates are as follows, and I no longer have to charge GST! :

• $165 per individual

• $185 per relationship/couple/family

I accept payment by e-transfer or credit card through the secure booking platform JANE.

I offer free 15 minute consultations with new clients who are interested in working with me.

How long are counselling sessions?

Sessions are 60-75 minutes in length.

What are your session days and times?

I offer sessions Monday, Tuesday, Wednesday and Thursday. I offer various appointment times across those 4 days: mornings, afternoons and evenings.

Do you offer online or in-person sessions?

I offer sessions by telephone and zoom Monday, Tuesday, Wednesday and Thursday. I offer in-person sessions on Tuesdays & Thursdays.

I have extended benefits do they cover your services?

If you have extended health benefits, check with your insurance provider or employer to determine if you are covered for services provided by a Registered Clinical Counsellor. I am a Registered Clinical Counsellor with the BC Association of Clinical Counsellors Reg#14011.

Do you do direct billing?

No, I do not do direct billing. Therefore, you will need to pay for the session up front and I will provide appropriate receipts for your payment that you can then submit for reimbursement.

What is your cancellation policy?

My cancellation policy is 48 hours, you will receive a reminder (by email and text) about our appointment 72 hours before to give you time to cancel or reschedule. If you do not cancel within 48 hours I will try to rebook your spot. If I cannot, you will be charged the price of your session as the space and time has been saved for you. Of course life happens and unplanned emergencies can arise, in such cases please let me know as soon as possible if you are unable to attend a session.

What is confidentiality?

Confidentiality and privacy are the foundation of the counselling relationship to create safety and trust. As a counsellor in private practice, my confidentiality policy is in line with the industry standard. Everything you share with me is held in strictest of confidence, and the only reason I would need to break confidentiality is if:

• You were to tell me of a child or vulnerable adult being subjected to abuse or neglect.

• You were to disclose an immediate intention to end your life or the life of another person.

• If you’re involved in a legal matter and the court subpoenas your file.